TY  - BOOK
AU  - Behr,Kevin
AU  - Information Technology Process Institute - ITPI
AU  - Spafford,George
AU  - Kim,Gene
TI  - The Visible Ops handbook: Implementing ITIL in 4 practical and auditable steps
SN  - 9780975568613
PY  - 2006///
CY  - Eugene
PB  - [S.n.]
KW  - AUDITORÍA DE SISTEMAS
KW  - ADMINISTRACIÓN DE SISTEMAS
KW  - TECNOLOGÍAS DE LA INFORMACIÓN
N1  -  "Stabilize the patient" and "Modify first response" -- "Catch & release" and "Find fragile artifacts" projects -- Create a repeatable build library -- Continual improvement -- App. A. Preparing for IT audit -- App. B. The change and patch management guide, by the Institute of Internal Auditors -- App. C. The Information Technology Infrastructure Library (ITIL) -- App. D. Focusing efforts with an Integrity Management Capability Assessment (IMCA) -- App. E. A glossary of terms -- App. F. CMDB table structures -- App. G. References -- App. H. High-performing IT organizations: What you need to change to become one
ER  -