TY  - BOOK
AU  - Graham,Ian
AU  - Henderson-Sellers,Brian
AU  - Younessi,Houman
TI  - The OPEN Process Specification
SN  - 0201331330
PY  - 1997///
CY  - Essex
PB  -  Addison - Wesley / Longman
KW  - INGENIERÍA HUMANA
KW  - SERVICIOS WEB
KW  - OPE
N1  -  1. Introduction to OPEN -- 2. Process as the keystone -- 3. Seamlessness -- 4. OPEN activities -- 5. OPEN tasks -- 6. OPEN techniques -- 7. Deliverables of OPEN
ER  -