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024 8 _aDIF-M6782
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100 1 _aOlsina Santos, Luis Antonio
245 1 0 _aE-commerce site evaluation :
_ba case study
300 _a1 archivo (242 KB)
500 _aFormato de archivo: PDF. -- Este documento es producción intelectual de la Facultad de Informática - UNLP (Colección BIPA/Biblioteca)
520 _aRecent surveys on e-commerce sites confirm the increased use of the Web for shopping. The reasons of these trends have been attributed to different factors such as convenience, saving time, absence of sales pressure, among others. However, an essential site characteristic that should also be taken into account is the quality in use. In this paper, we present a case study on five e- bookstores in order to assess characteristics and attributes that influence quality in use utilizing for such an end the Web-site Quality Evaluation Methodology (QEM). The main goal of this work is to show the level of accomplishment of required quality characteristic like usability, functionality, reliability, efficiency and derived sub-characteristics and attributes, regarding the user standpoint. In addition, we focus on sub-characteristics and attributes concerning e-commerce site functionality.
534 _aElectronic Commerce and Web Technologies : First International Conference, EC-Web 2000 London, UK, September 4-6, 2000 Proceedings. Berlín : Springer, 2010. (Lecture Notes in Computer Science ; 1875), pp. pp 239-252
650 4 _aCOMERCIO ELECTRÓNICO
650 4 _aSITIOS WEB
650 4 _aCALIDAD DE SOFTWARE
650 4 _aUSABILIDAD
700 1 _aLafuente, Guillermo Javier
700 1 _aRossi, Gustavo Héctor
856 4 0 _uhttp://dx.doi.org/10.1007/3-540-44463-7_21
942 _cCP
999 _c55972
_d55972