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024 8 _aDIF-M8011
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100 1 _aVilla Monte, Augusto
245 1 0 _aE-mail processing using data mining techniques
300 _a1 archivo (756,1 kB)
500 _aFormato de archivo PDF. -- Este documento es producción intelectual de la Facultad de Informática - UNLP (Colección BIPA/Biblioteca)
520 _aA proposal to use data mining techniques to analyze e-mails corresponding to courses carried out through a distance education plat- form is made. The purpose of this type of analyses is determining which are the groups of relevant words that allow establishing communication topics of interest. Even though this new information can have various applications, they all involve an improvement in student service. The method proposed has been applied to the e-mails of the PACENI Project (Support Project for Improving First-Year Teaching in Courses of Studies in Exact and Natural Sciences, Economic Science and Computer Science) with satisfactory results.
534 _aCongreso Argentino de Ciencias de la Computación (16to : 2010 : Morón, Argentina)
650 4 _aBÚSQUEDA Y RECUPERACIÓN DE INFORMACIÓN
653 _aminería de textos
700 1 _aEstrebou, César Armando
700 1 _aLanzarini, Laura Cristina
942 _cCP
999 _c57089
_d57089